This Refund Policy explains when you're eligible for a refund on payments made to Lead Qora, operated by Muhammad Saad as a sole trader, for access to our lead-generation pipeline and related services (the "Services"). It forms part of, and should be read alongside, our Terms & Conditions.

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Approved refunds are issued by Paddle to your original payment method.

You may be eligible for a full or partial refund if:

• You cancel within the first 7 days of your first paid subscription and the pipeline has not yet delivered any leads, websites, or proposals against that plan.
• We fail to deliver the Services you paid for due to a fault on our end (for example, an extended outage) and we're unable to remedy it within a reasonable time.
• You were charged in error — for example, a duplicate charge or an incorrect amount.

Refund requests are reviewed individually, and eligibility may depend on the specific plan, add-ons, or custom terms attached to your account.

The following are generally not eligible for a refund:

• Any billing period once the pipeline has actively delivered leads, generated websites, or sent proposals on your behalf.
• Custom or one-off work completed at your request outside a standard plan.
• Add-ons, integrations, or setup fees explicitly marked as non-refundable at the time of purchase.
• Subscription periods that have already renewed without a cancellation request submitted beforehand.

You can cancel your subscription at any time from your dashboard or by contacting us directly. Cancelling stops future billing from your next renewal date — it doesn't automatically refund the current billing period unless you meet the eligibility criteria above.

You'll continue to have access to the Services for the remainder of the period you've already paid for.

To request a refund:

• Email us at the address below with your account email and the invoice or transaction ID.
• Briefly explain the reason for the request, so we can review it against the eligibility criteria above.
• We may follow up with clarifying questions before making a decision.

Approved refunds are processed back to your original payment method within 5–10 business days, though your bank or card provider may take additional time to reflect the credit. We'll confirm by email once a refund has been issued on our end.

If you have a billing concern, we ask that you contact us directly before filing a chargeback with your bank or card provider — most issues can be resolved faster this way. Accounts with an open or unresolved chargeback may have Services suspended while the dispute is investigated.

We may update this Refund Policy from time to time. Changes will be reflected in the "Last updated" date below and will apply to purchases made after the update takes effect.